Legal & policies

The fine print.

How bookings work, what we do with your data, how we keep people safe, and the conduct we expect on and off the pitch. Plain English. Stuff you can actually read.

All policies are reviewed annually. If you have a question about any policy, email [email protected].

Document library

Adopted policy PDFs. Each card shows the version currently in force.

01

Player Code of Conduct

Version 1.0 · Agreed at registration

By registering and attending a Plymouth Kickabouts session, you agree to:

  • Treat every other player as someone doing their best
  • Match the intensity to the confidence level of the person you're up against
  • Call your own fouls and accept when someone else calls one on you
  • Not take anything personally. It's Monday night, not the Cup final
  • Leave the venue as you found it
  • No slide tackling on 3G sessions unless explicitly announced otherwise by the session lead before kickoff
  • Shin pads strongly recommended for adults and mandatory for all under-18 players
  • Wear appropriate footwear for the surface. On 3G: studded boots or moulded studs only, no flat-soled trainers and no astroturf boots. On 2G (temporary fallback only): astroturf trainers and flat-soled trainers only, no studs. Check the session details for surface-specific requirements
  • Pay for any sessions you book (see Refund Policy below)

What we don't tolerate

Racist, homophobic, transphobic, ableist, or sexist language. Bullying or shouting at less confident players. Deliberately hard tackles in no-contact sessions. Harassment of any kind, on or off the pitch.

First incident: a conversation. Second: a session ban. Third, or anything serious: permanent removal with refund of any paid sessions.

Full disciplinary procedure: see Everyone Plays CIC policies.

02

Refund Policy

Version 1.0 · Applies to all paid sessions

Plymouth Kickabouts runs on thin margins. Venue hire is paid whether you show up or not, so our refund policy balances player fairness with keeping the programme sustainable.

More than 24h before kickoff

Cancel from your account or email us. Funds returned to the original payment method within 5 working days.

Full refund
Within 24h of kickoff

No refund. Your spot is held and the venue cost is already committed. If you can, find a registered player to take your place. Message us and we'll transfer the booking.

No refund
Organiser cancellation

If we cancel (weather, pitch closure, not enough players, any other reason) you get a full automatic refund to the original payment method. No action needed on your end.

Full automatic refund

Exceptional circumstances

Contact us at [email protected] and we'll do our best to help.

How to cancel

Log in to your account and hit Cancel on the booking, or email [email protected] from the address on your account. Cancellations made through the site are timestamped, and that timestamp is what decides whether you're inside or outside the 24-hour window.

Reserve list (SOS spots)

If a session is full, you can join the reserve list at £0. You only pay if a spot opens and you accept it, at which point the standard refund policy above applies from the moment you book.

03

Safeguarding summary

Summary · Full policy on everyoneplays.uk

Plymouth Kickabouts is a programme of Everyone Plays CIC. Safeguarding is governed at CIC level to keep standards consistent across every programme we run.

The short version

  • Our session leads hold current FA qualifications including Introduction to First Aid in Football (IFAiF), Safeguarding Children in Football, Player Welfare in Open Age Football, Safeguarding Adults, and FA Education Playmaker. Enhanced DBS checks for all pitchside staff will be processed via The FA Club Portal upon FA affiliation (currently in progress). All volunteers hold as a minimum an FA Education Playmaker qualification. Some staff additionally hold FA Level 1 coaching qualifications and above, mental health first aid, suicide awareness, Club Welfare Officer, and Safeguarding Adults training.
  • A Medical Emergency Action Plan (MEAP) is in place for every venue we use.
  • Under-18s must have guardian consent confirmed by email link before they can book.
  • First-aid kit and trained first-aider at every session; serious incidents logged in the incident register.

Report a concern

Urgent child-protection issue: call the police or local authority first, then inform our CWO. For all other safeguarding concerns, email the Club Welfare Officer (CWO) at [email protected].

Plymouth LADO: 01752 306758 · Devon FA DSO: 01626 323566

04

Privacy Policy

Data controller: Everyone Plays CIC

We hold only what we need to run sessions safely: your name, contact details, date of birth, emergency contact, and any medical information you choose to disclose. We never sell data. You can request your record or its deletion at any time.

Full notice, retention periods, and your rights under UK GDPR are in the Privacy Policy.

Read the full Privacy Policy →